F.A.Q.
HOW DO I KNOW IF A FINE JEWELRY PIECE IS AVAILABLE IN BOUTIQUES?
You can find all of our Fine Jewelry collections on our website. For our exceptional pieces, only one selection is featured.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and lotions. Store your pieces in a cool, dry place when not in use. Clean your jewelry regularly with a soft cloth and mild soap solution. For specific care instructions, please refer to our Jewelry Care Guide.
Are your diamonds conflict-free?
Yes, all our diamonds are sourced from suppliers who adhere to the Kimberley Process, ensuring they are conflict-free. We are committed to ethical sourcing and only purchase diamonds from reputable sources.
How long does it take to process an order?
Orders are typically processed within 5 business days. Once processed, you will receive a confirmation email with tracking information. Shipping times vary based on the destination and shipping method chosen.
Which Payment Methods Do You Accept?
Our payment service accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
How do I contact customer service?
You can reach our customer service team via email at [23ibrahimknassour@gmail.com] or by phone at [71106000]. We are here to help with any questions or concerns you may have.